FAQs

Below you will find answers to the most common questions you may have about PACK & GO and our products. If you still can't find the answer you're looking for, please feel free to reach out to support@shoppackgo.com

What types of travel accessories do you offer?

PACK & GO specializes in a curated selection of essential travel accessories designed to enhance convenience and hygiene for travelers. Our product range includes portable disposable toilet seat covers, adjustable luggage straps, and durable luggage sets equipped with TSA locks.

How can I ensure the security of my belongings while traveling?

To secure your belongings, we recommend using our durable luggage sets that come with TSA locks. These locks are designed to provide safety while allowing TSA agents to inspect your luggage without damaging it. This feature is particularly beneficial for international travel.

What is your return policy?

We have a 14-day return policy. Customers can request a return within 14 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This process ensures that you receive the desired product without delay.

How can I contact customer support?

You can reach our customer support team via email at support@shoppackgo.com . 
We are here to assist you with any inquiries or concerns you may have.